Air Jordan 1 Retro High OG NRG Igloo 861428-100

Thank you for shopping with us at Terraflect.shop. We strive to ensure that you are completely satisfied with your purchase. By placing an order with us, you agree to the following returns and refunds policy.

Return & Exchange Conditions

If you are not fully satisfied with your purchase, you may request a return or exchange within 30 days of receiving the item. Any request made after this period will not be accepted. To initiate a return or exchange, please contact us at [email protected] before sending any items back.

Conditions for Returns & Exchanges

• Authorization Required: Items returned without prior authorization will not be accepted.
• Time Frame: All returns must be made within 30 days of receipt.
• Condition: Items must be returned in their original condition—unused, with tags attached, and in the original packaging. A receipt or proof of purchase is required.
• Tracking: We recommend using a shipping method that provides tracking information, as we are not responsible for lost or undelivered return packages.

Non-Returnable Items

• Final Sale Items: Items marked as sale or purchased with a gift card are non-refundable.
• Customer-Induced Damage: Items damaged or lost due to customer handling are not eligible for return or refund.

Return Process

1. Initiate a Return: Contact us at [email protected] with your order number and photos or videos of the items. Our customer service team will review your request and respond within 3 business days.
2. Ship the Item: If your return is approved, we will provide you with the return address and instructions on how to send your package. Please note that items returned without prior authorization will not be accepted. We recommend using a shipping method that includes tracking and a signature.
3. Refund or Exchange: Once we receive and inspect the returned item (within 3-5 business days), we will process a replacement for an exchange or issue a refund to your original payment method.

Return Shipping Charges

• Our Responsibility: If the return is due to an error on our part (e.g., incorrect item, product defect), we will cover the return shipping cost and issue a full refund, including the return shipping fee.
• Customer Responsibility: If the return is due to customer preference (e.g., wrong size, no longer wanted), the customer is responsible for return shipping costs. There is no restocking fee for returns.

Refund Process

• Notification: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Processing: Approved refunds will be issued to your original payment method within 10 days.
• Delayed Refunds: If you have not received your refund within 10 days, please check with your bank or credit card company, as processing times may vary. If you still have not received your refund, please contact us at [email protected]

Order Cancellations

• Before Shipment: If you wish to cancel your order, please contact us promptly after your purchase. If your payment has been processed but the item has not yet been shipped, you may cancel the order for a full refund.
• After Shipment: Orders cannot be canceled once the package has been shipped.

Contact Us

If you have any questions, concerns, or need further assistance with your return or refund, please reach out to us at [email protected]. Our customer service team is here to help and typically responds within 2-3 business days.