SoleFly x Air Jordan 1 Retro High OG ‘Art Basel’ Friends & Family AV3905-038

This policy is applicable to (USA) orders.

This policy is designed to ensure that you areclearly aware of our shipping policies and procedures.By ordering from this store youaccept the policies contained herein.

TRANSIT, HANDLING & ORDER CUT-OFF TIME:

Transit time is 5 to 10 Business Days (Monday to Friday)

Handling time is 1 to 2 Business Days (Monday to Friday)

Order cut-off time will be 4:00 PM

Time zone: (GMT-05:00) Eastern Standard Time (New York)

Delivery Terms:

We use USPS deliver the product.

USPS: Delivered in 6-12 Business Days.

Please note that the above shipping times are based on average delivery times we are currently seeing and are not guaranteed.

SHIPPING COST

Free shipping of all orders in the USA

CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us at [email protected]

ORDER TRACKING SYSTEM

When we will start your transfer, you’ll get a chasing number with your order with which you can learn about your order post position until you get your order in your hands.

WRONG ADDRESS

Remember, if you give us the wrong address and you are not there, the product will be stored in our store again. You will have to bear the full shipping cost for giving the wrong address.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Tax
Dear customers, our shopping website pledges not to charge sales tax on your purchases. The prices you see already include all applicable fees, so you do not need to pay any additional tax amount. We are committed to providing you with a transparent and convenient shopping experience, always mindful of your financial well-being. Thank you for choosing our service; we look forward to providing you with quality products and service.

Thank you for shopping with us at Terraflect.shop. We strive to ensure that you are completely satisfied with your purchase. By placing an order with us, you agree to the following returns and refunds policy.

Return & Exchange Conditions

If you are not fully satisfied with your purchase, you may request a return or exchange within 30 days of receiving the item. Any request made after this period will not be accepted. To initiate a return or exchange, please contact us at [email protected] before sending any items back.

Conditions for Returns & Exchanges

• Authorization Required: Items returned without prior authorization will not be accepted.
• Time Frame: All returns must be made within 30 days of receipt.
• Condition: Items must be returned in their original condition—unused, with tags attached, and in the original packaging. A receipt or proof of purchase is required.
• Tracking: We recommend using a shipping method that provides tracking information, as we are not responsible for lost or undelivered return packages.

Non-Returnable Items

• Final Sale Items: Items marked as sale or purchased with a gift card are non-refundable.
• Customer-Induced Damage: Items damaged or lost due to customer handling are not eligible for return or refund.

Return Process

1. Initiate a Return: Contact us at [email protected] with your order number and photos or videos of the items. Our customer service team will review your request and respond within 3 business days.
2. Ship the Item: If your return is approved, we will provide you with the return address and instructions on how to send your package. Please note that items returned without prior authorization will not be accepted. We recommend using a shipping method that includes tracking and a signature.
3. Refund or Exchange: Once we receive and inspect the returned item (within 3-5 business days), we will process a replacement for an exchange or issue a refund to your original payment method.

Return Shipping Charges

• Our Responsibility: If the return is due to an error on our part (e.g., incorrect item, product defect), we will cover the return shipping cost and issue a full refund, including the return shipping fee.
• Customer Responsibility: If the return is due to customer preference (e.g., wrong size, no longer wanted), the customer is responsible for return shipping costs. There is no restocking fee for returns.

Refund Process

• Notification: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Processing: Approved refunds will be issued to your original payment method within 10 days.
• Delayed Refunds: If you have not received your refund within 10 days, please check with your bank or credit card company, as processing times may vary. If you still have not received your refund, please contact us at [email protected]

Order Cancellations

• Before Shipment: If you wish to cancel your order, please contact us promptly after your purchase. If your payment has been processed but the item has not yet been shipped, you may cancel the order for a full refund.
• After Shipment: Orders cannot be canceled once the package has been shipped.

Contact Us

If you have any questions, concerns, or need further assistance with your return or refund, please reach out to us at [email protected]. Our customer service team is here to help and typically responds within 2-3 business days.